Frequently Asked Questions
Everything you need to know about your hardware and hobby supplies.
What are your standard shipping times and costs?
We offer flat-rate shipping across the continental US. Orders are typically processed within 1-2 business days, with standard delivery arriving in 3-5 business days.
Can I return a tool or hobby kit if I've already opened it?
We accept returns on unopened and unused items within 30 days of purchase. For safety reasons, power tools and chemicals that have been opened cannot be returned unless they are defective.
Do you offer bulk discounts for professional contractors or clubs?
Yes, we provide volume pricing for large hardware orders and hobby club supplies. Please contact our support team with your specific requirements for a custom quote.
How can I track my order once it has been placed?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products covered by a warranty?
All hardware and power tools carry the full manufacturer's warranty. Swasey's also provides a 90-day guarantee against defects on all hobby-related components.